Frequently Asked Questions

Is it safe to buy from our website?

Our goal is for every customer to feel safe and satisfied with their purchase. Which is why we have introduced 'love it or return it' full refund for all customers. If any inconvenience occurs, let us know and we'll do our best to work with you to make it right.
How long will it take for me to receive my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with tracking information. Delivery times vary depending on your location.
What if I want to return my purchase?

We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for a full refund, items must meet the return requirement. Please see Return Page for more information.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

We provide Free Shipping on all orders made in Australia and $15 flat rate shipping fee on international orders.

How to contact us?

Please send your enquiry to admin@skyandmoon.com.au
Recieve a faulty item

We work hard to ensure all products are in perfect condition before sending them out, however if you believe your item is faulty. Please kindly email admin@skyandmoon.com.au straight away with your order number, the item name and a photo of the fault. We will sort this out as soon as possible!

Made with care and unconditionally loved by our customers.